We’re excited to launch an integration with Drift to empower companies to build and refine the most intelligent and effective customer service virtual assistants. Drift is a conversational marketing platform that helps you build a digital, personal assistant for your website. This strategic partnership enables companies to optimize conversations to increase conversions by analyzing customer behavior and queries.
“Drift is excited to partner with Dashbot to provide our customers with advanced conversational analytics to help optimize both human and chatbot conversations.”
Jared Fuller, Sr. Director of Partnerships at Drift
Creating a conversational experience is unlike any other product because of the complexity and variety in language. Currently, people are manually identifying and grouping similar messages which is tedious and not scalable. Dashbot’s Phrase Clustering unravels and organizes these conversations in an easy-to-understand format that you can export to train your customer service chatbot and empower your customer service agents.
“We’re very excited to provide our advanced conversational analytics, like phrase clustering and audience segmentation, to conversations handled both by human and automated agents. A huge amount of value can be discovered by analyzing these rich corpuses of conversations.”
Dennis Yang, CoFounder & CPO of Dashbot
By integrating Dashbot with your Drift chatbot, you can track and manage all of your conversational marketing, by analyzing:
- NLP Optimization with Phrase Clustering
- Top Customer Queries
- Conversation Paths
- Audience Segmentation
- User & Session Counts
- Sentiment Analysis
- And more!
Integrate Dashbot analytics into Drift: https://www.dashbot.io/docs/drift
Dashbot is a conversational analytics platform that enables developers and brands to increase engagement, acquisition, and monetization through actionable data and tools. In addition to traditional analytics like engagement and retention, we provide bot and voice specific metrics including sentiment analysis, conversational analytics, and full transcripts. We also have tools to take action on the data, like our live-person takeover, broadcast messaging, and goal funnels.
Learn more about Dashbot’s analytics and tools and sign up for free: www.dashbot.io.
Drift provides a buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Drift is a conversation-driven marketing and sales platform. With its quickly evolving set of tools and playbooks, Drift unlocks the insights buried in conversations to accelerate business success. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle.