Design better voice interactions with context
This week, Dashbot and Mercedes-Benz Research & Development North America (MBRDNA) hosted a meetup to dig deeper into the context of voice and its impact on conversational design. Insights were…
Primer on the context of voice: in the car, at home & on the go
Want to know more about the context in which voice assistants are used? We have compiled the key facts and figures of existing studies in this quick primer. Smartphones and…
Customer Service Chatbots: From Idea to Launch
According to Gartner, customer service chatbots are a technology to watch. In two to five years, Gartner analysts predict that chatbots are going to reach the Plateau of Productivity. You…
Cracking User Acquisition and Discovery in Voice Skills
When developing a conversational experience, the journey doesn’t end with deployment. The next challenge developers face is user acquisition and discovery. After all, there’s no physical interface to browse on…
Leading experts discuss designing conversational interfaces
This week, Dashbot hosted a meetup focused on designing for conversational interfaces featuring industry experts from TD Ameritrade, the American Red Cross, Travelers Insurance, and Skilled Creative. Panelists included: Arte…
Google expands its conversational AI
Last week Google held its annual I/O conference for developers. Some of the announcements that excited us at Dashbot the most were surrounding the Google Assistant. Voice is more than…
SuperBot dives into customer service chatbots
A traditional customer support strategy requires a lot of resources in terms of manpower. Agents are needed in order to respond to each displeased customer looking to your company for…
F8 points to promising future for chatbot adoption
At Facebook’s annual developer conference F8 earlier this month, Facebook executives took the stage to make announcements running the gamut from virtual reality to a new machine learning experimentation tool.…
Developing Voice Skills for Kids with the BBC
Dashbot had the pleasure of interviewing Paul Jackson about his work with the BBC and what he learned about design through developing voice skills for children. Can you introduce yourself?…
Earplay’s Jonathon Myers talks conversational design
Jonathon Myers is the co-founder of Earplay, a voice interactive storytelling platform. He sat down with Dashbot and shared some of the insights he gathered through working in the voice…