Twilio Autopilot Integration with Webhook

Using the webhook integration, you can use Dashbot with any conversational interface that Twilio supports.

Create a bot API key

Each bot needs its own API key for tracking.

Create a bot to get an API key.

Remember to select “Twilio” as the platform.

Configure the Webhook on Twilio

In your Twilio Account, select the Autopilot chatbot you wish to add analytics to.

Select  “webhooks” from the left side panel and follow these instructions:

1. Enter the following URL (remember to include your API Key from above in the URL):

https://tracker.dashbot.io/track?platform=twilio&v=11.1.0-rest&type=all&apiKey=API_KEY_HERE

2. Select “POST” as the method

3. Check “onDialogueTurn” Only from the list of webhooks

Example

Test the integration

After following the steps above, send sample messages to your chatbots and look under the “live” section of the reports on Dashbot and you should see the messages coming through.

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