Improve underperforming KPIs (abandonment/conversions, escalation/containment rates, sentiment, user satisfaction).

Model Scoring

Integrate your model from any NLP provider and allow us to begin scoring your bot based on different dimensions customized for your specific use case. See your score improve as you make changes to your model over time.

Improve Model Performance

Our machine learning assisted workflows instantly surface intelligent recommendations on how to improve model accuracy. By leveraging our general language models, we can identify incorrect training phrases, unhandled training phrases that you can resolve with new intents, intents that could be combined, and much more.

Compare Changes Against Your Traffic

After you make changes to your model, see how these improvements would perform by running your historic bot traffic through this new model. You can also create multiple versions of a model to see which changes ultimately perform the best through A/B testing.

See the real conversation.