"Dashbot is key for us to both report outcomes to the business and prioritize where to dedicate resources to enhancing our customer journey."
— Maureen O'Sullivan, Program Manager
CONVERSATIONAL DATA PLATFORM
AI-powered Conversational Data Platform
Automatically connect and transform any voice, chatbot, SMS, email, or other text data. Find actionable insights and drive automation at scale.
TRUSTED BY CX TEAMS AT
Dashbot delivers concrete ROI
400%+
increase
in Voice of Customer coverage through data
15x
increased engagement
with self-service experiences in 1 year
3x
increased FTE efficiency
for data scientists & NLP managers
$3.6m
saved annually
in Conversational AI program management costs
{Problem / Solution Headline}
Your VoC program is failing
Uncover the 'Why' Behind Your Customer Feedback
Understanding the "why" behind your CSAT and NPS survey results is vital in the world of customer experience. However, manually analyzing thousands of open-ended survey responses is time-consuming, resource-intensive, and challenging to maintain over time.
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Benefit #1:
All of your CX data at your fingertips
Benefit explained. Benefit explained. Benefit explained.
Benefit #2:
Automated insights from unstructured surveys
Benefit explained. Benefit explained. Benefit explained.
Benefit #3:
Difficulty determining an action plan to improve CX
Benefit explained. Benefit explained. Benefit explained.
A CENTRAL CX DATA HUB
Transform Unstructured Conversational Data
Petabytes of unstructured text are generated from customer interactions with chatbots, support agents, surveys, and other feedback nodes. Dashbot's conversational data platform not only unifies all of these data sources, we transform this unstructured conversational data so you can expand your VoC coverage and have all of your CX data at your fingertips.
DATA-STITCHING
View the Full User Journey
Integrate your CX channels and see the full multi-channel customer journey for the first time to begin optimizing the user experience. When a customer goes from the chatbot, to live chat, then escalates to a live agent, to then communicating through email — you can now stitch it all together.
CONVERSATIONAL BUSINESS INTELLIGENCE
Discover Automated, Actionable Insights
Eliminate thousands of manual hours spent combing through customer interactions for the nuggets of insights. Dashbot leverages the latest AI to extract actionable insights from your mountains of customer interaction data instantly, at scale.
PERFORMANCE MANAGEMENT
Create Custom Reporting
Unify your organization through a centralized data hub with real-time updates and reports to track performance, blend data sources, monitor success KPIs, and set alerts of underperforming KPIs.
CONVERSATIONAL BUSINESS INTELLIGENCE
No-Code, Visual Tools
Eliminate the dependency on your technical resources to pull data and insights for you by utilizing our no-code, flexible, and intuitive data exploration tools. Slice and dice your data in many different ways, to get down to the important conversations.
HOW IT WORKS
The flexible conversational data platform for all your needs
Get a unified tool with cutting-edge capabilities to tackle any of your evolving use cases.
Data Transformation
Transform raw, unstructured data into insightful, ready-to-use formats, empowering data-driven decisions
Data Stitching
Merge data siloes into a unified, comprehensive view for richer analysis
Automated Data Labeling
Utilize AI to efficiently categorize and annotate data sets with precision, no pre-training required
Data Querying
Ask questions of the data to generate reports and insights without any SQL or technical knowledge
Data Visualizations
Visualize conversational data to surface trends and extract insights at scale
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AI-powered Platform
Harness the latest LLMs and open source technologies for advanced insights and process automation
Intelligent Insights
Uncover hidden insights and leverage predictive analysis for proactive decision-making
User Journeys
Visualize omni-channel user journeys to track and optimize every customer interaction
Automatic Monitoring
Monitor performance to quantify business impact and continuously adapt in real-time
Unified Data Access
'Single source of truth' data for quick decision-making and aligning cross-departmental efforts
Powerful Dashboards
User-friendly dashboards to consolidate, visualize, and analyze key data metrics
Fine-tuned Models
Fine-tune models with specific data and use cases to match specific business needs
Built for enterprise-grade
security and reliability
We hold ourselves to the highest data and security standards to deliver
enterprise-grade security and reliability to all of our clients
SOC2 Compliant
We uphold the highest data security standards with SOC2 compliance
ISO 27001 Compliant
We uphold the highest data security standards with ISO compliance
GDPR Compliant
We uphold the highest data security standards with GDPR compliance
PII Redaction
PII redaction libraries are available for your teams to redact PII
Penetration Testing
Continuous penetration testing monitored & audited
Cloud or On-prem
Options available for cloud or single tenancy requirements
Infinitely Scalable
Our infrastructure is purpose-built for scale & performance
Data Deletion
Upon request, we can delete all of the data ever sent by you
MSAs for Enterprises
Master Service Agreements available for all enterprise clients
INTEGRATIONS
All the ways to get data into Dashbot
Integrate any conversational data source in just 2-3 lines of code, or even upload a raw data file. Dashbot supports any conversational channel, including live-agent conversations and raw conversational data. Our API is asynchronous and non-blocking.
Case Studies
Customer stories
We've had the privilege of partnering with amazing companies to help deliver magical, authentic customer experiences by unlocking the insights in their data
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"We have to be able to quickly interpret conversations at scale and adjust to new requests and conversation topics. Dashbot gives us the insights we need to provide the support needed to those when they need it most."
— Hailey Burgess, Product Manager
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"The partnership with Dashbot has been instrumental in supporting our remarkable improvements in our self-service performance and customer journey optimization."
— Jenny Burr, Speech & Science Analytics
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Get started with Dashbot
Book a demoWe are on a mission to decipher language.
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