Measure the health of your chatbots related to fallback, purchase/conversion, escalations/failures, engagement, retention, or CSAT/NPS.

Activity Insights

View engagement, retention, sessions and time of day.

Conversational Insights

See messages in and out, context before-and-after messages and transcript view by message.

Intent Insights

Understand user utterances and transcript views by intent.

See the real conversation.