Tour: User Behavior

Top Messages, Utterances, Interactions, and Intents

View the most common messages, utterances, and Intents into or out from your chatbot or voice skill. 

If the platform supports multiple content types, filter the lists based on content type to see top images, audio, stickers, and more.

Select any interaction to enter the message funnels below to learn more about user behavior.

Top Exit Messages

Similar to the top interactions in and out above, Dashbot shows the top Exit Messages, Utterances, and Intents so you can quickly see where drop off, abandonment, or conversions occur.

Message, Utterance, and Intent Funnels

Message, Utterance, and  Intent Funnels enable you to see where your chatbot or voice skill may be breaking down as well as opportunities for new use cases to support.

Simply select any message or Intent in or out from your bot or skill from the top or exit lists above, and see what happened before and after, and continue to traverse the flows in either direction.

Message / Utterance Funnel

Intent Funnel

Goal Funnels

With Dashbot Goal Funnels, you can track how many users make it through the various steps,or stages, of the funnel. 

This is a quick way to track conversion and abandonment.

Escalation / Containment Reports​

With Dashbot’s Escalation Report, you can quickly monitor escalations, or containment, to see the percentages overtime, as well as the common paths that lead to escalations, and transcripts in which they occur.

Better understand user behavior, where the chatbot may be breaking down, and eventually improve the user experience through this report.

Conversion Goal Tracking

With Dashbot’s Goal Tracking, you can track any type of goal based on the Intent or compound Intents. 

See how many users reach the goal, as well as the common paths that lead to conversion.

Conversation Paths

With Dashbot’s Conversation Paths, you can quickly navigate the common flows through your chatbot or voice skill.

Quickly see drop off and abandonment as well as the paths that lead to conversion.

The tree like navigation can be expanded to drill in further into the conversation.

Behavior Flows

View the most common paths through your chatbot or voice skill.

Quickly see abandonment and conversion. 

Custom Events

With Dashbot custom Event tracking, you can track events that occur outside of the chatbot – including revenue events, referrals, signups, and more.

Want to learn more?

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