Tour: Tools to Take Action
Alerts & Live Person Takeover
With Dashbot Alerts, you can be notified of key events to take action in real time, including inserting a live agent to help lead users through to conversion.
Alerts can be configured based on regular expressions, Intents, button presses, sentiment, and more. Notifications can be sent via email, webhook, or Slack, and will include a link to the live transcript in order to take action.
With Dashbot’s Live Person Takeover, you can pause a chatbot to insert a live agent into a session in real time, to help the user through to conversion or increase engagement.
With Dashbot’s Audience Builder, you can segment the audience to better understand usage behavior, re-engage users through broadcast messaging, or acquire additional users through look-a-like campaigns.
With Broadcast Messaging, you can send messages to users based on the analytics to bring them back into your chatbot.
Dashbot Phrase Clustering groups similar messages together, whether you are using an NLP engine or not.
Identify mishandled and unhandled Intents to improve NLP response effectiveness and increase user satisfaction.
Download the phrases to retrain your NLP engine.