Tour: Tools to Take Action

Alerts

With Dashbot Alerts, you can be notified of key events to take action in real time. 

Alerts can be configured based on regular expressions, Intents, button presses, sentiment, and more. 

Notifications can be sent via email, webhook, or Slack, and will include a link to the live transcript in order to take action.

Live Person Take Over

With Dashbot’s Live Person Takeover, you can pause a chatbot to insert a live person into a session in real time, to help the user through to conversion or increase engagement.

Broadcast Messaging

With Broadcast Messaging, you can send messages to users based on the analytics to bring them back into your chatbot.

Close Menu