Pricing Plans

Free Account

free
  • For most startups and developers building chatbots and voice skills.

Innovation Plan

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  • For Innovation Teams experimenting with chatbots and voice skills who want to track KPIs and require enterprise SLAs

Agency Plan

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  • For agencies building for multiple clients who need multi-user access, cross client comparisons, and co-branding

Enterprise

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  • For enterprises building customer service or commerce chatbots who need additional customizations, SLAs, exporting capabilities, and multi-user accounts

Plan Comparisons

Free PlanInnovationAgencyEnterprise
Conversational Analytics
Transcripts (Live & Archive)
Transcript Search$
add on
Top Messages and Utterances
Unhandled and exit messages
Top NLP Intents & entities
Sentiment Analysis
Word clouds
Phrase clustering / NLP Optimization
Engagement & Retention
Cohort retention (daily, weekly, monthly)
Engagement (sessions/user, time/session, messages/session)
Users & Sessions (active, engaged, returning)
Lifetime users
Demographics
Top user profiles
Location, language, timezone, gender
User Behavior
Message, Intent, utterance funnels
Exit messages
Behavior flows
Conversation paths
Goal Funnels
Containment / Escalation
Conversion / Abandonment
Comparison Metrics
Cross channel metrics
Alexa rankings comparison
Industry Benchmarking (users, messages, retention)
Tools to Take Action
Alerts100/day100/day100/day / client
Live Person Takeover100/day100/day100/day / client
Broadcast messaging
Audience Segmentation Builder
Other
Multi-user accounts
Co-branding (logo, vanity url)
CSV Export
Export API
Custom Reports & Meta data
SLA / SupportSelf-serve
& email
PremiumPremiumEnterprise
Limits
User Accounts13+5+10+
Message Volume1M1M+2M+2M+
Data Accessibility2 months3 months3 monthsUnlimited
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Additional Info

Please contact us for information around additional user accounts or message volumes, access to historical data, or other customizations.

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