SURVEY & FEEDBACK DATA
Turn survey results into
insights at scale
Dashbot's Conversational Data Platform turns unstructured customer survey responses into automated and actionable insights at scale.
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Dashbot's Conversational Data Platform turns unstructured customer survey responses into automated and actionable insights at scale.
Understanding the "why" behind your CSAT and NPS survey results is vital in the world of customer experience. However, manually analyzing thousands of open-ended survey responses is time-consuming, resource-intensive, and challenging to maintain over time.
Survey tools have limited textual analytics, which forces your teams to manually analyze responses.
Survey responses are valuable, but lack context of other pieces of the conversation such as the call transcript
Without an action plan, insights get met with "so what?" Turn actionable insights into a plan of action to improve your CX
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Major survey vendors such as Qualtrics and Medallia provide limited textual analytics, causing you and your team to manually comb through survey responses for the nuggets of insights. Dashbot leverages A.I. to extract actionable insights from your mountains of customer feedback data instantly, at scale.
Customer feedback responses lack context from additional points in the conversation such as the preceding call transcripts which uncover rich insights into why the customer left feedback. Dashbot expands your Voice of Customer coverage by unifying customer data sources to uncover the true "why" behind customer feedback.
Uncovering insights in your customer feedback data is great, but without an action plan, these insights will fall to the wayside in your organization. Dashbot's A.I. powered insights help build executive reporting and action plans with access to verbatim customer data.
Conversations are the lifeblood of your business. Get customer insights and signals with a window into your dark data.
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