Turn survey results into insights at scale
Dashbot's Conversational Data Platform turns unstructured customer survey responses into automated and actionable insights at scale.
Uncover the "Why" Behind Your Customer Feedback
Understanding the "why" behind your CSAT and NPS survey results is vital in the world of customer experience. However, manually analyzing thousands of open-ended survey responses is time-consuming, resource-intensive, and challenging to maintain over time.
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Pain #1:
Manual processes to extract customer insights
Survey tools have limited textual analytics, which forces your teams to manually analyze responses.
Pain #2:
Can't combine survey responses with other VoC data
Survey responses are valuable, but lack context of other pieces of the conversation such as the call transcript
Pain #3:
Difficulty determining an action plan to improve CX
Without an action plan, insights get met with "so what?" Turn actionable insights into a plan of action to improve your CX
{Problem / Solution Headline}
Your VoC program is failing
Uncover the 'Why' Behind Your Customer Feedback
Understanding the "why" behind your CSAT and NPS survey results is vital in the world of customer experience. However, manually analyzing thousands of open-ended survey responses is time-consuming, resource-intensive, and challenging to maintain over time.
Benefit #1:
All of your CX data at your fingertips
Benefit explained. Benefit explained. Benefit explained.
Benefit #2:
Automated insights from unstructured surveys
Benefit explained. Benefit explained. Benefit explained.
Benefit #3:
Difficulty determining an action plan to improve CX
Benefit explained. Benefit explained. Benefit explained.
Expand your VoC coverage
For most businesses, less than 5% of customers complete the post-call survey but this is the most valuable piece of data because it's the only time you get to interview your customer.
What if you could extract insights from the other 95%?
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Automated insights from unstructured surveys
Major survey vendors such as Qualtrics and Medallia provide limited textual analytics, causing you and your team to manually comb through survey responses for the nuggets of insights. Dashbot leverages A.I. to extract actionable insights from your mountains of customer feedback data instantly, at scale.
Combine CX data to expand VOC coverage
Customer feedback responses lack context from additional points in the conversation such as the preceding call transcripts which uncover rich insights into why the customer left feedback. Dashbot expands your Voice of Customer coverage by unifying customer data sources to uncover the true "why" behind customer feedback.
Turn automated insights into business outcomes
Uncovering insights in your customer feedback data is great, but without an action plan, these insights will fall to the wayside in your organization. Dashbot's A.I. powered insights help build executive reporting and action plans with access to verbatim customer data.
Get started with Dashbot
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