Actionable Chatbot & Voice Analytics

Optimize Response Effectiveness

Understand User Behaviors

Increase User Satisfaction, Engagement, and Monetization

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Messages Processed

We Support Any Conversational Interface

Optimize Customer Service Chatbot Response Effectiveness

  • Identify mishandled and unhandled Intents
  • Reduce NLP failure rate
  • Increase user satisfaction
  • Reduce Escalations
  • Get realtime notifications to insert live agents

Increase Conversions in Commerce Chatbots

  • Identify drop offs and abandonment
  • Segment audiences for retargeting
  • Optimize conversion funnel

Increase Engagement in Voice Skills

  • Optimize NLP response effectiveness
  • Identify mishandled and unhandled Intents
  • Understand user behaviors and flows

Features

Traditional Metrics

Engagement and retention
Cohort analysis
Users and sessions

Conversation Specific Analytics

NLP response effectiveness
Top Messages and Intents
Conversation paths
Live Transcripts

Tools to Take Action

Live person takeover
Alerts & triggers
Broadcasting messaging
Phrase clustering

Comparison Metrics

Cross channel comparisons
Industry benchmarking

Customers and Partners Include

Our Investors

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