Actionable Chatbot & Voice Analytics
Optimize Response Effectiveness
Understand User Behaviors
Increase User Satisfaction, Engagement, and Monetization
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Messages Processed
We Support Any Conversational Interface
Optimize Customer Service Chatbot Response Effectiveness
- Identify mishandled and unhandled Intents
- Reduce NLP failure rate
- Increase user satisfaction
- Reduce Escalations
- Get realtime notifications to insert live agents
Increase Conversions in Commerce Chatbots
- Identify drop offs and abandonment
- Segment audiences for retargeting
- Optimize conversion funnel
Increase Engagement in Voice Skills
- Optimize NLP response effectiveness
- Identify mishandled and unhandled Intents
- Understand user behaviors and flows
Features
Traditional Metrics
Engagement and retention
Cohort analysis
Users and sessions
Conversation Specific Analytics
NLP response effectiveness
Top Messages and Intents
Conversation paths
Live Transcripts
Tools to Take Action
Live person takeover
Alerts & triggers
Broadcasting messaging
Phrase clustering
Comparison Metrics
Cross channel comparisons
Industry benchmarking
We have Solutions for
Customers and Partners Include
Our Investors
