Dashbot's Conversational Data Platform pulls in multi-channel conversational data to make it actionable across the entire organization
Most businesses have a good understanding of what their customers did (opened an email, clicked on a link, purchased a product, etc). But most businesses don't have an understanding of what their customers said and why they said it. Across your entire organization, uncover the hidden insights behind what your customers are saying to drive business impact and improve your Customer Experience.
Up to 90% of the data that businesses collect is "dark data" — unstructured conversational data that is unusable.
Your customers have conversations across multiple channels, but it's challenging to unify this journey.
With so many conversations coming in from different channels, how can you automatically extract insights to take action on for the business?
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Dashbot's conversational data platform not only unifies all of your different data sources, we do the transformation of your unstructured conversational data so you can simply have all of your CX data at your fingers to monitor, analyze, and act upon.
Integrate your CX channels and see the full multi-channel customer journey for the first time to begin optimizing the user experience. When a customer goes from the chatbot, to live chat, then escalates to a live agent, to then communicating through email — you can now stitch it all together.
Eliminate the dependency on your technical resources to pull data and insights for you by utilizing our no-code, flexible, and intuitive data exploration tools. Slice and dice your data in many different ways, to get down to the important conversations.
Conversations are the lifeblood of your business. Get customer insights and signals with a window into your dark data.
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