For information about how we collect and use information about our customers’ end users (“Customer Data”), please see the section below headed “Customer Data”.
For the purposes of EU data protection laws (“EU Data Protection Law”), Dashbot is a data controller (i.e., the company which is responsible for, and controls the processing of, your personal information).
Information We Collect The categories of information we collect include:
For example, we may automatically collect information such as your location/GPS coordinates, and information about your device and its software, such as your MAC address, Internet Protocol (IP) address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp (a unique ID that allows us to uniquely identify your browser, mobile device, or your account), and other such information. We also collect information about the way you use our Service, for example, the site from which you came and the site to which you are going when you leave our website, the pages you visit, the links you click, how frequently you access the Service, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, and other actions you take on the Service.
When you access our Service from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analyzing other information, like an IP address. We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout. We may also work with third-party partners to employ technologies, including the application of statistical modelling tools, which permit us to recognize and contact you across multiple devices. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
How We Use the Information We Collect We use the information we collect for the purposes described below:
to operate, maintain, and provide to you the features and functionality of the Service; to communicate directly with you, such as to send you email messages, and to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service. For more information about your communication preferences, see the section headed “Accessing and Modifying Your Information” below; to send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, our services; to personalize your experience using our Service (your information helps us to better serve individual needs); to provide our services or information you request, and to process and complete any transactions; to monitor and analyze usage and trends, and to personalize and improve the Service and your experiences when the Service is used, such as providing content, advertisements or features that match your profile or interests (in accordance with your settings and options), and to increase the functionality and user friendliness of our Service; to perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others in order to better serve you and your users’ needs. We may share non-personal and non-identifying information about you and your users with other third parties for industry analysis or other purposes; to develop and display content and advertising tailored to your interests (in accordance with your settings and options). Please see the section headed “Third Party Tracking and Online Advertising” below; to enforce or exercise any rights in our terms and conditions and enforce compliance with laws and law enforcement; to manage our business; to perform functions as otherwise described to you at the time of collection; and for any other purpose for which the information was collected, as notified to you. We use or may use the data collected through tracking technologies to:
remember information so that you will not have to re-enter it during your visit or the next time you visit the site; provide custom, personalized content and information, including targeted content and advertising (in accordance with your settings and options). Please see the section headed “Third Party Tracking and Online Advertising” below; recognize and contact you across multiple devices; provide and monitor the effectiveness of our Service; monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Service; diagnose or fix technology problems; and otherwise plan for and enhance our Service. What Information Do We Share With Third Parties? We may share your personal information in the instances described below. For further information on your choices regarding your information, see the section headed “Accessing and Modifying Your Information” below.
We may share your personal information as described as follows:
Accessing and Modifying Your Information If you have an account on our Service, you can access and modify the personal information you provide to us which is associated with your account, as follows:
Profile Settings. You may view your profile information, such as your user name, on your account’s settings page. You may change your profile information by emailing us at firstname.lastname@example.org. How to control your communications preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications, or by changing your account preferences on the Service. We make every effort to promptly process all unsubscribe requests. If you opt-out of these messages, you will still receive emails from us about your account, and other pertinent information related to your use of the Service (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices). These communications are considered part of the Service and your account, which you cannot opt-out from receiving. Modifying or deleting your information. If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our Service or publicly displayed content, you can contact us directly at email@example.com. We will take steps to delete your personally identifiable information as soon as is practicable, but we may not be able to modify or delete your information in all circumstances, and some information may remain in archived/backup copies for our records and as otherwise required by law. What Steps Do We Take to Store and Protect Your Information? Keeping your information safe: We care about the security of your information and employ reasonable physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Service. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. Although we have implemented these precautions, we cannot ensure or warrant the security of your personal information. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Privacy Shield. We comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, “Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information received from European Union countries and Switzerland.
For Residents in the EU and Switzerland Your Rights. If you are located in the EU or Switzerland, you have the following rights in respect of your personal information that we hold:
You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
As part of our participation in the Privacy Shield, we are subject to the investigatory and enforcement powers of the US Federal Trade Commission (“FTC”).
We have further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution provider based in the US, JAMS (Judicial Arbitration and Mediation Services, Inc.). Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint. The services of JAMS are provided at no cost to you. In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles, available at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
Legal basis for processing. In the EU, the purposes for which we process your personal information are:
The provision of personal information by you may be necessary for the performance of any contractual relationship we have with you; Where it is necessary for compliance with our legal obligations laid down by EU law; Where in our legitimate interests (provided these are not overridden by your interests and fundamental rights and freedoms – this includes our own legitimate interests and those of other entities and branches in our group of companies) such as: to contact you and respond to your requests and enquiries; for business administration, including statistical analysis; to provide the Services to you; for fraud prevention and detection; and to comply with applicable laws, regulations or codes of practices. We may also process your personal information on the basis of your freely given, specific, informed and unambiguous consent. You should be aware that you are entitled under EU Data Protection Law to withdraw your consent where that has been given, at any time. If you do this and we have no alternative lawful reason to process your personal information, this may affect our ability to provide you with rights to use the Service.
When you provide personal information, the information may be sent to servers located in the US and other countries around the world.
Children’s Online Privacy Protection Act Compliance Our service is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.