
"Dashbot is key for us to both report outcomes to the business and prioritize where to dedicate resources to enhancing our customer journey."
— Maureen O'Sullivan, Program Manager
Automatically connect and transform any voice, chatbot, SMS, email, or other text data. Find actionable insights and drive automation at scale.
in Voice of Customer coverage through data
with self-service experiences in 1 year
for data scientists & NLP managers
in Conversational AI program management costs
Understanding the "why" behind your CSAT and NPS survey results is vital in the world of customer experience. However, manually analyzing thousands of open-ended survey responses is time-consuming, resource-intensive, and challenging to maintain over time.
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Petabytes of unstructured text are generated from customer interactions with chatbots, support agents, surveys, and other feedback nodes. Dashbot's conversational data platform not only unifies all of these data sources, we transform this unstructured conversational data so you can expand your VoC coverage and have all of your CX data at your fingertips.
Integrate your CX channels and see the full multi-channel customer journey for the first time to begin optimizing the user experience. When a customer goes from the chatbot, to live chat, then escalates to a live agent, to then communicating through email — you can now stitch it all together.
Eliminate thousands of manual hours spent combing through customer interactions for the nuggets of insights. Dashbot leverages the latest AI to extract actionable insights from your mountains of customer interaction data instantly, at scale.
Unify your organization through a centralized data hub with real-time updates and reports to track performance, blend data sources, monitor success KPIs, and set alerts of underperforming KPIs.
Eliminate the dependency on your technical resources to pull data and insights for you by utilizing our no-code, flexible, and intuitive data exploration tools. Slice and dice your data in many different ways, to get down to the important conversations.
Get a unified tool with cutting-edge capabilities to tackle any of your evolving use cases.
Data Transformation
Data Stitching
Automated Data Labeling
Data Querying
Data Visualizations
AI-powered Platform
Intelligent Insights
User Journeys
Automatic Monitoring
Unified Data Access
Powerful Dashboards
Fine-tuned Models
We hold ourselves to the highest data and security standards to deliver
enterprise-grade security and reliability to all of our clients
SOC2 Compliant
ISO 27001 Compliant
GDPR Compliant
PII Redaction
Penetration Testing
Cloud or On-prem
Infinitely Scalable
Data Deletion
MSAs for Enterprises
Integrate any conversational data source in just 2-3 lines of code, or even upload a raw data file. Dashbot supports any conversational channel, including live-agent conversations and raw conversational data. Our API is asynchronous and non-blocking.
We've had the privilege of partnering with amazing companies to help deliver magical, authentic customer experiences by unlocking the insights in their data
"Dashbot is key for us to both report outcomes to the business and prioritize where to dedicate resources to enhancing our customer journey."
— Maureen O'Sullivan, Program Manager
"We have to be able to quickly interpret conversations at scale and adjust to new requests and conversation topics. Dashbot gives us the insights we need to provide the support needed to those when they need it most."
— Hailey Burgess, Product Manager
"The partnership with Dashbot has been instrumental in supporting our remarkable improvements in our self-service performance and customer journey optimization."
— Jenny Burr, Speech & Science Analytics