Automatically connect and transform any voice, chatbot, SMS, email, or other text data. Find actionable insights and drive automation at scale.
Increase in Voice of Customer coverage through data
Increased engagementwith self-service experiences in 1 year
Increase in Voice of Customer coverage through data
Saved annually in Conversational AI program management costs
Petabytes of unstructured text are generated from customer interactions with chatbots, support agents, surveys, and other feedback nodes.
Dashbot's conversational data platform not only unifies all of these data sources, we transform this unstructured conversational data so you can expand your VoC coverage and have all of your CX data at your fingertips.
Integrate your CX channels and see the full multi-channel customer journey for the first time to begin optimizing the user experience. When a customer goes from the chatbot, to live chat, then escalates to a live agent, to then communicating through email — you can now stitch it all together.
Eliminate thousands of manual hours spent combing through customer interactions for the nuggets of insights.
Dashbot leverages the latest AI to extract actionable insights from your mountains of customer interaction data instantly, at scale.
Unify your organization through a centralized data hub with real-time updates and reports to track performance, blend data sources, monitor success KPIs, and set alerts of underperforming KPIs.
Eliminate the dependency on your technical resources to pull data and insights for you by utilizing our no-code, flexible, and intuitive data exploration tools. Slice and dice your data in many different ways, to get down to the important conversations.
Get a unified tool with cutting-edge capabilities to tackle any of your evolving use cases.
Transform raw, unstructured data into insightful, ready-to-use formats, empowering data-driven decisions
Merge data siloes into a unified, comprehensive view for richer analysis
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Ask questions of the data to generate reports and insights without any SQL or technical knowledge
Visualize conversational data to surface trends and extract insights at scale
Uncover hidden insights and leverage predictive analysis for proactive decision-making
Monitor performance to quantify business impact and continuously adapt in real-time
User-friendly dashboards to consolidate, visualize, and analyze key data metrics
Harness the latest LLMs and open source technologies for advanced insights and process automation
Visualize omni-channel user journeys to track and optimize every customer interaction
'Single source of truth' data for quick decision-making and aligning cross-departmental efforts
Fine-tune models with specific data and use cases to match specific business needs
We hold ourselves to the highest data and security standards to deliver enterprise-grade security and reliability to all of our clients
We uphold the highest data security standards with SOC2 compliance
We uphold the highest data security standards with ISO compliance
We uphold the highest data security standards with GDPR compliance
PII redaction libraries are available for your teams to redact PII
Continuous penetration testing monitored & audited
Options available for cloud or single tenancy requirements
Our infrastructure is purpose-built for scale & performance
Upon request, we can delete all of the data ever sent by you
Master Service Agreements available for all enterprise clients
Integrate any conversational data source in just 2-3 lines of code, or even upload a raw data file. Dashbot supports any conversational channel, including live-agent conversations and raw conversational data. Our API is asynchronous and non-blocking.
"Dashbot is key for us to both report outcomes to the business and prioritize where to dedicate resources to enhancing our customer journey."
— Maureen O'Sullivan, Program Manager
"Dashbot is key for us to both report outcomes to the business and prioritize where to dedicate resources to enhancing our customer journey."
— Maureen O'Sullivan, Program Manager
"The partnership with Dashbot has been instrumental in supporting our remarkable improvements in our self-service performance and customer journey optimization."
— Jenny Burr, Speech & Science Analytics
Conversations are the lifeblood of your business. Get customer insights and signals with a window into your dark data.
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