Imagine a window into all customer service conversations and their causes to proactively find, fix, and improve any disconnects. Contact center dark data can be one of your organization's most valuable untapped assets as it reveals the real story behind why customers are interacting with you - no matter the channel: chat, voice, bot, social, etc.
The result: Increased first-time resolution rates, reduced call volumes, and empowered agents and happy customers.
Key Takeaways In this webinar, we’ll discuss how to unlock insights from contact center dark data to reduce customer support costs and resolution time. We’ll discuss:
- How to increase first call resolution and decrease resolution time by proactively enabling agents with trending topics from customer support conversations
- How a data-driven development approach can identify automation solutions to reduce call volume costs for contact centers
- How to get started with Dashbot’s window to your real conversations to instantly access top customer service topics
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